Hi Diane,
Windows ME utilizes a backup utility (System Restore) that, by default,
backs up selected files automatically to the C:\_Restore folder. This means
that an infected file could be stored there as a backup file and your
anti-virus will be unable to delete (heal for AVG) these files because
Windows is protecting them. To remove the infected files from the
C:\_Restore folder follow this procedure:
Disable System Restore:
1. Right click the My Computer icon on the Desktop and click Properties.
2. Click on the Performance Tab.
3. Click on the File System button.
4. Click on the Troubleshooting Tab.
5. Put a check mark next to "Disable System Restore".
6. Click the Apply button.
7. Click the Close button.
8. Click the Close button again.
9. You will be prompted to restart the computer. Click "Yes".
NOTE: The Restore Utility will now be disabled.
After the computer restarts, run AVG Anti-Virus. The result should be no
viruses found. If AVG still detects the virus, then with System Restore
still disabled, restart the computer in Safe Mode and remove/delete the
infected files manually from the C:\_Restore folder.
After you get a 'clean bill of health' and your system is no longer
infected, follow the above procedure and remove the check mark next to
"Disable System Restore" to enable System Restore again.
Sven Swanson, Sr.
----- Original Message -----
From: "D Sweat" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, January 19, 2004 12:18 AM
Subject: [PCSOFT] trojan horse virus startpage.DM
Hi PC Soft listers-
I have a pc that according to AVG is infected with the trojan horse viruses
(3 of them!) StartpageDM shows up for 2 infections, and trojan horse Proxy
BT shows up for 1. AVG cannot quarrantine these for some reason and I have
run several other programs Spy Bot S&D, Spyware Blaster to no avail.
Running Windows ME. Can anyone help me, with explicit instructions or
leads to sites with instructions or programs...preferrably free, to get rid
of this infection? Apparently it came in with some pop up windows.
Thanks for any help.
Diane Sweat
PCSOFT maintains many useful files for download
visit our download web page at:
http://freepctech.com/downloads.shtml
|
