Word has a feature called "Smart Quotes" where the straight ASCII 
apostrophe and quote characters can be replaced by open (left) and close 
(right) pairs of non-ASCII characters.  I think Outlook can use Word as its 
text editor....

David Gillett


On 9 Feb 2006 at 15:01, Gordon Totty wrote:

> I have noticed that from time to time in e-mail the apostrophe and
> quotation mark characters disappear from a mail and are replaced with
> an open rectangle, which sometimes means a character cannot be read. 
> This happens with some, but not all, of my correspondence, and only
> shows up in text I have sent out that has come back to me in a reply. 
> I use WinXP-Pro, Outlook 2003, and Comcast for my ISP. 
> 
> Certainly, this is not the most important question of the hour, but
> does anyone know why this happens and can explain it simply?  Does it
> relate to ASCII, HTML, or ... ? 
> 
> Thanks.
> 
> Gordon Totty

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