Thanks for all the info.  I was pretty sure I was correct & having experts say the same thing makes me even more sure.
   
  We took it to the owner, who said that his assistant had done the work & promised he'd do it from now on.  He said that the drivers had not been installed when it was "cleaned."  He said that the black screen with "Take me to the tech" was not a legitimate screen & seemed to be indicating that I was wrong....the wording may have been a little different but that was the exact "message."  But he did fix it and promised he'd talk to his "tech" about what had happened.  
   
  Those were all the programs I got on the computer before it locked up.  At the "repair" shop they told me told never to download from the internet, which I know is bogus (my brother before he died wrote a lot of the programs used today and did a lot of government work, so he told me a lot of things that I trust) and I always go to the originator of a program to download.  
   
  I agree with you on Norton; I asked him to take it off and he convinced me to try it since it was already on.  I'm not sure I should have but I did agree to try it.  But I won't renew it, and I think I may still write a letter outlining this, not sure to who all yet.  But I will find another supplier for any future computers or problems.  Thanks again for all,  Ann

Don Penlington <[log in to unmask]> wrote:
  I entirely agree with Tom. "Take me to the tech" is not a known Windows 
message and was undoubtedly placed there by the shop.

It's unclear from your letter whether you installed any programs other than 
the ones you mention, which should all be clean.

I'd take the computer back and demand a full refund of your purchase price 
plus the "repair" costs, failing which threaten to take the matter to the 
authorities. I smell a possible fraud here.

Loading Nortons would, in my opinion (others may disagree), be one of the 
worst things you could do to any computer.

Don Penlington
From the Beach at Surfers Paradise in sunny Queensland.
Computer tutorials, local scenery, and other things at my website:
http://users.tpg.com.au/deepend/index1.html

Curious about the people moderating your
messages? Visit our staff web site:
http://freepctech.com/staff.shtml


 
---------------------------------
It's here! Your new message!
Get new email alerts with the free Yahoo! Toolbar.

             Do you want to signoff PCSOFT or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcsoft.shtml