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Subject:	Re: Norton AntiVirus 2005
From:	Alan <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Fri, 19 Aug 2005 12:22:23 +1000
Content-Type:	text/plain
Parts/Attachments:	text/plain (32 lines)

Ralph, did you remove Symantec from the Common files folder in the Program
files directory?

Alan Priol





I've been trying to install a new version of NAV-2005 for about a week now.
The CD goes through the installation process fine, but on reboot, I get two
error messages: 1002,1-a necessary file NAVOPTRF.DLL can't be loaded; and
3030,27-NAV can't be loaded uninstall/reinstall NAV.  I'm paraphrasing the
messages, but you get the idea.

I've corresponded with Symnatec help desk - two different guys and they've
sent me two different procedures for uninstalling the current and all past
versions and cleaning the registry and reloading from a clean Win98 reboot.

Neither worked.  Last night I went further in the registery and removed
*EVERY* instance of Norton or Symantec, then did a clean reboot and
reinstalled.

No joy - same error messages.  Anyone out there have a solution?

Thanks.......Ralph

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