I would take it back to the store and replace it with a new one. I recently
added the same without any problem so, to me at least, it sounds like you
got a bad disc.

 

I'm sure the store will replace it, I hope they do. If they wouldn't then
call Symnatec and insist that they replace it. You paid good money and
deserve a good product.

 

God Bless,

 <:))))><< 

"Do not be overcome by evil, but overcome evil with good." Romans 12:21

                                                                        

-------Original Message-------

 

From: [log in to unmask]

Date: 08/18/05 20:58:02

To: [log in to unmask]

Subject: [PCSOFT] Norton AntiVirus 2005

 

I've been trying to install a new version of NAV-2005 for about a week now. 
The CD goes through the installation process fine, but on reboot, I get two
error messages: 1002,1-a necessary file NAVOPTRF.DLL can't be loaded; and
3030,27-NAV can't be loaded uninstall/reinstall NAV.  I'm paraphrasing the
messages, but you get the idea.

 

I've corresponded with Symnatec help desk - two different guys and they've
sent me two different procedures for uninstalling the current and all past
versions and cleaning the registry and reloading from a clean Win98 reboot.

 

Neither worked.  Last night I went further in the registery and removed
*EVERY* instance of Norton or Symantec, then did a clean reboot and
reinstalled.

 

No joy - same error messages.  Anyone out there have a solution?

 

Thanks.......Ralph

 

        The NOSPIN Group has added a new feature on our website,

           web based bulletinboard for questions and answers:

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        The NOSPIN Group has added a new feature on our website,
           web based bulletinboard for questions and answers:
              Visit our sister website at http://nospin.com