I have two relatively easy suggestions:
This sounds like it could be heat related. Check/clean the air inlets
and, if accessible, check and clean the CPU fan. If she uses it while
it is sitting on a soft surface, the air inlets could be blocked. It
should be resting on a solid surface while in use.
If available, try "restoring" through XP to a point in time before the
problem began.
If these do not help and as you discovered, the possible solutions
become more involved.
I hope I've helped.
Tom
Amado Pino wrote:
> My niece has an Acer 4021 laptop that's driving her, and me, crazy. She'd
> noticed it had become real unstable, freezing up a lot, forcing her to do
> improper shut downs, so she asked me to help her out. First let me give you
> the specs, Windows XP Home with 512MB of system RAM, 3 years old. So I
> started doing some trouble shooting, ran SpinRight 6.0 to rule out hard
> drive issues, passed, knowing this then I tried the recover disks, 3 of
> them, that Acer includes with it, it loads the initial disk ans tells me to
> insert disk number 1, which I do, it spits out telling me to insert the
> correct disk, but I'm inserting the correct disk, so I call Acer tech
> support and give them the error message I'm getting which follows "This
> application failed to start because iertutil.dll was not found.
> Re-installing the application may fix the problem" so I go and download the
> missing file, put it on a flash drive and tried to do so, no dice, can't get
> to windows, explorer.exe is not accessible. Any help from any of you tech
> savy people on this list will be greatly appreciated.
> Amado
>
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Drew Dunn<[log in to unmask]>
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