Hello Jack,
Actually your computer crashed.
To see the cause of the crash, disable automatic restart.
Go to Control Panel > System > System properties panel > Advanced tab >
untick "Automatically restart" and the next time your computer restarts
because you have a problem it will stop at the blue sceen and you can
read and see what caused it to restart.
Take down the info and search for a solution or post it here.
In addition, check your Event Viewer - both Application and System for
errors relating to OE. Make a note of them too.
At this point I can't really speculate what caused Outlook Express to
crash your PC.
Some of the more common causes:
Too many emails in your Inbox.
Not compacting regularly.
Too many spam rules.
Your antivirus/anti-spam/spam blocker program can cause it as well.
Since it happens when you attempt to download, your browser (IE x ?) is
involved as well and may cause the crash.
Certain add-ons or toolbars might cause this as well.
Deleting the temp files (Temp and IE Temp files does not delete your
History files.
If your concerned about that,save them outside IE.
You can use either one of these utilities to do this:
IEHistoryView
http://www.nirsoft.net/utils/iehv.html or
IE History Manager
http://www.cleanersoft.com/iehistory/iehistory.htm
To backup your email > here's a nice video clip that explains it
http://www.helpmerick.com/backup_outlook_express_email.htm
Or you can simply select your messages in your Inbox (Control +l-click
or Shift )and drag them to an open folder in My Documents eg.
BTW ,the frequent crashes can also corrupt your mail.
We can continue after you do some cleanup and your checks.
Peter E.
-------- Original Message --------
Subject: [PCSOFT] outlook express shut down
From: Jack Zeigler <[log in to unmask]>
To: [log in to unmask]
Date: 04-Jun-2008 1:53:58 PM
Hi All
Recently , I have not been able to open outlook express. When I
attempt to sign in to download my email the program shuts down and
restarts my computer. There are no error messages.
A friend suggested that I delete all of the temp files, but that would
also delete my history files and I don't want to do that unless necessary.
I would appreciate some suggestions on how to resolve this situation.
I am running XP pro and my computer is set to update windows
automatically.
Many thanks for your help in advance.
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