Hi Ann ,
None of the programs you listed should have cause the problem and if
you downloaded them from the authors websites they all should
have no trojans . I use all of the programs you listed except for
Commodo on all 4 of my Dell laptops (C840 , C640 , C600 , CPx J650GT)
with any problems . Being a tech I can tell you they should not have
installed Norton without your consent . My advice would be to take it
back and have them properly reload it .
Herman Morgan
Ann Reiling wrote:
> I just bought a used Dell 4300 with XP SP2. Had a free AVG. I
downloaded Mozilla Firefox, Word Web, &Mozilla's Thunderbird. I was
downloading Commodo when the whole thing locked up, black screen saying
"Take me to the Tech." I took it back where I bought it, they said I
had downloaded over 1000 spyware & adware & stuff, charged me $150 to
clean it AND without my permission installed Norton....it now does not
work. The CD does not work, the sound drive says it's missing, I didn't
go any further, just unplugged it. They claimed that EVERYTHING I had
downloaded was a virus or spyware. Except for Thunderbird, I have all
the rest of those programs on my B100, which works fine.
>
> I think I got ripped off, both in the buying & in the "fixing." I had
it less than a week, and if the programs had been bad, would it not have
locked up my B100, which also has XP SP2, with AVG. I did try Commodo
on B100 but it just kept refusing to let anything thru & I did uninstall
it there.
>
> Are the programs I downloaded any problem whatsoever? I think the
"junk" was on the thing to begin with & they thought I'm an old cripple
they could steal from.
> Thanks, Ann
>
>
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