Since your friend can send and receive Email, that is a very good indication
that DUN is working correctly.  My first guess is that the network settings have

been changed/lost.   Specifically the DNS setting.

Many (Most?)  ISPs require 3 different server addresses in the Dial Up
connection. An incoming mail server, an outgoing mail server, and the DNS
server.
Since each works independently of the others, it is possible to have one or two
services but not all three.

I also suggest you talk to your friend again and find out *exactly* what is
happening.
I suspect that there is an error message, but your friend is just not waiting
long
enough to see it displayed.  Have your friend manually enter a known good URL
in the address strip at the top of Navigator's window, press ENTER ----
AND  THEN WAIT 5 to 10 minutes to see what error message displays.

--
Jim Meagher
=====
Micro Solutions Consulting        Member of The HTML Writers Guild
http://www.ezy.net/~microsol     International Webmasters Association
410-543-8996                MS Site Builder Network - Level 2 member
=====

"Hahnel, Winfried (W.A.)" wrote:

> It sounds like Dial Up Networking isn't working.  There are many pages on
> the internet dealing with DUN.  You could do a search like "browser doesn't'
> work",etc.
>
> -----Original Message-----
> From: Gary Burke [mailto:[log in to unmask]]
>
> Hi: A friend of mine has a problem with Netscape Communicator that has
> me stumped.He has a pentium166 with win95 and 32mb RAM. I'll try to
> explain the problem:
> NS Comm.4.05 was installed and was working well.Then,two days ago,when
> he opened the browser it opened to a blank page(it is set to go to a
> home page) .When he clicked the "home" button or clicked a "bookmark"
> absolutely nothing would happen and the netscape "N" symbol showed no
> activity.

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