I followed the directions, but when I started the computer in the safe mode, it wouldn't let me run AVG or even go online. I shut it back down, re-booted, turned off the restore points, ran AVG & all the other programs. A squared found 1 malware file and that was all. I deleted that. I then re-booted and re-set the restore points and created one for the new start. Do you think that cured this problem???
Thanks for your help.
Diane Sweat
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