Hi Regina,

Suggest your friend check with her ISP to insure it's not a result of their 
online policy. Some "unlimited" access accounts provide 24/7 access to the 
Internet but does not allow 24/7 continuous connection and she may have 
exceeded the time allotted.

She should also check her ISP dialup properties in Control Panel / Network 
Connections. The "Redialing options" on the Options tab has a setting for 
"Idle time before hanging up". If this is set to anything other than 
"never", she will loose her connection to the Internet after the specified 
time has elapsed.

Sven Swanson, Sr.

----- Original Message ----- 
From: "Reggkay" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, January 10, 2006 1:38 PM
Subject: [PCSOFT] Internet timing out


Hi,

A friend of mine is having problems with her laptop computer.  I told her I
would take her problem to the experts!

Dell Latitude

Hard drive:  40G   Free space: 9.94

File system:  Fat 32

Windows XP pro

Ram:  512 gb

The problem is that after she establishes a dial up internet connection and
surfs for a while (approx. 20 min.).  She starts getting the 'cannot display
this page' or 'cannot find server page'.

Things she has done:

She has dumped the cache file, the cookies file, and the history file.
Reduced the time that all of those things were kept.  They thought the
problem could be Internet Explorer so they downloaded Firefox.  However, it
also happens with Firefox.  We ran a diagnostic on the modem (56k Z.90 mini
pci modem) and everything came back normal.

If she connects wirelessly to high speed internet this problem does not
happen.  Unfortunately high speed is not available where she lives.

Any ideas for further steps?

Thanks in advance!

Regina Long 

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