This is typical of the kind of problem caused by Norton. It's never been 
worth the time it takes to fix it, when the problem is usually solved by 
uninstalling all Norton products and replacing them with AVG and Zone 
Alarm. I don't allow Norton products on my computers, and have 
uninstalled Norton many times for the behavior you describe.
It's not likely any permanent harm has been done.

KATHY SCHRIEBER wrote:

>Hi and once again having problems.  I have a new computer with win xp.  It is an HP pavilion 1016. after the bundled virus scan etc expired I installed norton system works 2005 premier.  I have used it on other computers and always liked it.  Now I can't shut my computer down or use sleep mode-it just freezes the whole computer and i turn it off at the tower. (I know this is bad).  I"M afraid it "corrected" something in the registry.  I undid all its repairs and it shut down ok then but the next day it froze again.  I downloaded some sort of shutdown patch from kellys korner and again it only worked once.  I know norton is blaming microsoft and microsft will blame norton,  The deal is it was working fine until I installed the norton's.  I tried system restore and it says it is restoring files and then reboots and then says it cant restore to that date. (No other date works either)  I am about ready to uninstall nortons and try something else but I don't know if it has done something irreparable to the registry.  Could it also be that system restore and  "go back" can't be on at the same time?  I have searched the archives but can't find what I need.  Sorry for the length of this and thanks for any advice.
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