Hi Ed,

If it is any consolation, I have had the same problem off and on this week, 
I think that their update server is really bogged down because of the high 
priority security  updates that just came out.

Russ Poffenberger
[log in to unmask]

At 08:13 AM 4/12/2007, you wrote:
>Hi,
>
>I'm running Windows XP Pro, Service Pack 2 with all available updates as 
>of last week.
>
>I've been accustomed to temporarily disabling my antivirus and firewall 
>software before going to http://update.microsoft.com (Microsoft Update 
>Service) and up until now I've had no problems.  (Note:  I'm using Norton 
>AV 2007 as well as the latest free version of ZoneAlarm with no other 
>software running in the system tray; I have disabled much of the other 
>"junk" software in the background using MSCONFIG).
>
>Just within the past two days have I had a problem. The scan takes a very 
>long time, about fifteen minutes.  Then, after the long scan, I get a 
>blank page where normally the results page is displayed.
>
>I've done all the usual troubleshooting steps including:  clearing the 
>cache, CHKDSK, deleting stuff from Windows Temp, etc.  all to no avail.
>
>I feel that the solution is more advanced than simply clearing Internet 
>history and the sort.  Any assistance (I'm an advanced computer user) 
>would be greatly appreciated.

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