In a message dated 1/26/02 9:30:29 PM Pacific Standard Time,
[log in to unmask] writes:
>
> Recently I installed Panda Platinum virus software on my computer. I =
> uninstalled the previous software just before doing this. Since =
> installing this I have had trouble with my email program. My Control C =
> and V won't work, but I can copy and paste. Sometimes I get a message =
> saying I have perfomed an illegal operation when I first get on to my =
> mail program. I get back on and it is fine. Panda says this is not their =
> problem. I tried to update Panda and it stops downloading. My service =
> provider said it wasn't their problem, but I might try updating IE 5. It =
> won't download an update either. I was also told to update Win 95. Same =
> thing. Is there a chance this is caused by the Panda or is it my =
> computer? I have some new software to add, but at this point I am afraid =
> too try it. All other programs are working just fine. Linda Crawford
>

Couple suggestions.  The first would be to just uninstall Panda and see what
happens.  Or, for a start, just shut it down and see if that resolves the
problem.  That would at least narrow the issues.

I just uninstalled McAfee VirusScan 6.0 and it had an interesting
instruction:  To wit, it said that I must shut down before making any attempt
to reinstall it.  Perhaps you needed to shut down before installing the new
version and you didn't do so?

William Closure

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