Hi Mary,
I'm no computer expert either, especially with WinXP. I suspect the
problem, in this case, is with the confirguration of Norton AntiVirus to
screen incoming and outgoing email. My friend has come down with the
current version of the flu so I haven't, yet, been back to see if Norton
is, in fact, the problem.
I had the same experience as you with the current version of Zone Alarm.
I also uninstalled it.
Thanks for your reply,
Loy
Mary Prater wrote:
> Let me start out by staying I'm not much of a computer expert - just a
> beginner. However, we have the same Dell system your friend has and the
> same thing happened to us. However, in our situation, we had installed
> Zonealarm - the free version - and it was after that, we started having
> problems. My daughter's fiance did a system restore to a point prior to the
> time we downloaded zonealarm and it fixed the problem. Not sure if this
> helps, but thought I'd pass it along.
>
> Mary Prater
>
>
> ----- Original Message -----
> From: "Loy Pressley" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Friday, January 03, 2003 11:09 AM
> Subject: [PCSOFT] WinXP and Internet Accout Setup
>
>
>
>>I got called to a friends house yesterday because they could not get
>>Outlook Express to work for their email. The computer is a new Dell
>>Computer running at 1.8 ghz, I believe, WinXP operating system, 256 RAM,
>>and 40 gig hard drive. It connects to their ISP and Internet Explorer
>>operates normally as their browser. However, Outlook Express will not
>>function for their email. The error message from Outlook Express says
>>that the user password is invalid. I tried configuring Outlook Express
>>with a new email account using the same configurations as used on their
>>old computer. The same problem (invalid password) occurs with the new
>>account. Even though we gave it the valid password, when Outlook
>>Express tries to sign on to the mail server, the blocked out password it
>>shows is many digits longer than the password that we entered. I tried
>>changing the password to the correct one in every place where I could
>>find it on the computer. No matter what I did, it still came back with
>>the long, incorrect password.
>>
>>I might add that Norton AntiVirus came installed on the computer. Can
>>that be the problem? If so, how can I go about correcting it so it
>>shows the password required to access the email account. If not, anyone
>>know where the bogus password entered by the system could be coming from
>>and how I might go about correcting the problem.
>>
>>Thanks, in advance, for any help.
>>
>>Loy
>>
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>
>
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