Hi Dean,
My advice to your friend is to solicit help from AT&T.
This browser is basically an IE browser with a lot of add-ons and 
(probably) a customized
Yahoo toolbar.Check here:  http://helpme.att.net/
In addition it maybe customized to his ISP as well.

My guess is that one or more of the add-ons or even the toolbar is 
causing the trouble.
Without a crash report it is difficult to give more specifics.
He could check Event Viewer for more clues as to the conflict.

BTW,if the bookmarks are a concern,it's very easy to import them to 
Internet Explorer.
Open IE > File >Import and Export > the Wizard will open and select 
Import Favorites or Bookmarks.
Select the location and import.

Personally I stay away from this type of browser since it's loaded with 
proprietary ISP junk,
although some of the toolbar tabs do make some things easier.It all 
depends what you can live with :)
Just my take on it.

Peter.

Dean K. Kukral said the following on 02/01/2008 10:46 PM:
> A friend of mine has been having trouble bringing up his ATT web 
> browser.  (He has ATT DSL.)   His work-around has been to shut down and 
> restart his computer, which then usually allows him to bring up the 
> browser.  (He says that sometimes he has to do this two or three times.) 
> He says that he does not have trouble bringing up Internet Explorer, but 
> he is familiar with with the ATT browser, which also contains his 
> bookmarks, so he prefers to stick with it.  I believe he is running XP. 
> Any suggestions?
>
> Dean Kukral 
>
>              D
>
>   

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