At 09:54 PM 2/5/98 -0500, Ron wrote:
>Help Please
>
>The last couple of days when I shutdown (Win 95) I never get the screen
>saying it's ok to turn the computer off.  It just locks up on the shutting
>down screen( I have left it there overnight).  Is there a fix for this.
>
If you go over to microsoft.com and click on "Support," then do a search
for "shutdown," you will pull up a document on this issue, which describes
a 15-point procedure for tracking the problem down.  Print it out, then
follow the instructions.

If all 15 tests fail to isolate the problem, consider that you might have a
faulty video card.  This happened to me last year; my Matrox Mystique 220
card went flaky on me,and the first symptom was a shutdown failure.  I
didn't know it then, and it wasn't till the card failed completely  and had
to be replaced that I realized it had been the cause of my shutdown problem.

Good luck

Ray
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