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Subject:	"Microsoft Word (et.al.) have stopped working.
From:	Edward Whitnall <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Wed, 11 Dec 2013 08:27:09 -0800
Content-Type:	text/plain
Parts/Attachments:	text/plain (28 lines)

I removed the original Office program and cloud installed a new copy. I get the same error message - 

"Microsoft Word (et.al.) have stopped working.  We will investigate and tell you why, if we know."  


A couple days later I received a "Why" from Microsoft that said

"The error usually occurs because of macro security settings." and included me two pages of instruction that starts out

"Go to Word (or Excel), Click on File, Options, Trust Center, Trust Center Settings and finally Macro Settings."

The problem here, I can't get into Word (or Excel) so how can I follow 
instructions? Reminds me of when I had truble getting on the internet 
and Microsoft gave me an internet address that would solve my problem. 

Still working on it - haven't tried refresh yet.

Ed W


Dell 64 bit machine running 

Windows 8-1 and Office 2013

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