William,
I'm running Windows ME on an HP Pavilion 8860 and have been frustrated with shutdown problems as
well. Assuming yours came with Win 98 pre-installed, as did mine, then you may be interested to
know that it's quite likely some of HP's files (namely, their vxd's - virtual device driver files)
that's causing the problem. I searched Microsoft and they suggest a selective startup to help
diagnose the problem - their conclusion was third party vxd's. I've found that the shutdown
problems occur if I try to shutdown too soon after closing a resource intensive program (namely,
Outlook Express). If I wait 10 seconds after closing OE, the problem does not happen. This is only
a temporary fix - my intent is to format the drive and do a clean install of Win ME - the recovery
disks that came with my PC would do the same except it would install HP's files again - I have to
buy Win ME to rid my computer of HP's files. Needless to say, they don't care. Hope this helps.
Al Thompson
----- Original Message -----
From: "William Closure" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, March 08, 2001 8:00 PM
Subject: [PCSOFT] What is INDEXING, and why is it hanging me up?
> In my continuing saga to make my computer run according to Hoyle, I resubmit
> this little bit. When I try to shut down, I sometimes get one of those
> messages that program is not responding with the header reading INDEXING.
> Have had many occasions to use the ALT-CTRL-DEL scenario, but have never seen
> such a program running. Any thoughts on what INDEXING is, and how to get
> this thing to shut down properly?
>
> If it helps in the diagnosis, when this happened last night, the computer
> then hung on "Windows is shutting down" screen and I had to pull the plug,
> literally. Have established that there is a display driver bug, that has yet
> to be resolved, for which neither HP or Microsoft seems to have a patch. I
> have a Pavilion 8380 running Win98. Can't seem to find anything that would
> point to an answer at either HP or Microsoft web sites.
>
> TIA
>
> William Closure
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