Hi Mike.
If you think that this might be an Excel-related issue, these guys have
provided a few clues for me in the past:
http://www.mrexcel.com/board/index.php


Ian Porter
Computer Guys Inc.
Arrowtown
New Zealand
[log in to unmask]


----- Original Message -----
From: "Mike McNeil Computer Troubleshooters Queenstown" Subject: [PCSOFT]
Office XP Not responding


> BM Net vista P4, 128MB RAM, 39GB HD XP Pro, Office XP
>
> Recently, MS office Applications are crashing with a Not Responding error.
> Particularly Excel. One particular spreadsheet has lots of comments, if
you
> right click on the comment and select delete, the program stops responding
> (hour glass, white box, then not responding). I have noticed in the error
> reports in this and other Office Apps, NTDll.dll and Kernel32.dll are at
the
> top of the report.
>
> I've tried to repair Office, removed and installed office but no joy. I
also
> noticed that around the time these Not Responding errors started, there is
> an event crypt32, that refers to a file authrootstl.cab being downloaded.
I
> removed this using add remove programs but still no joy. I'm currently
> running a virus scan, but NAV is up to date and the last full scan (7/1)
> didn't detect any viruses. Some SP1 & SP2 updates have been installed, but
> these have been there since October last year.
>
> Any ideas appreciated
>
> Mike McNeil
> Computer Troubleshooters - Queenstown
> Phone: 025 385 027
> email: [log in to unmask]

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