Hello Anne,

This problem is not uncommon. First try temporarily disabling Norton, Spy 
Sweeper, the firewall if you have one and anything else BestBuy was so kind 
to "fix" you up with to protect you. Then attempt to access the site. If 
this doesn't help, check the following Microsoft Knowledge Base articles on 
the subject:

You receive a "Windows Update has encountered an error and cannot display 
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

Problems when viewing or downloading from Windows Update:
http://support.microsoft.com/?scid=kb;en-us;193385

You receive error messages when you use Windows Update through a proxy 
server or a firewall:
http://support.microsoft.com/?scid=kb;en-us;241783

If all attempts to solve the problem fail, get back to us with the model 
number of the computer, type of Internet connection, and detailed 
information on BestBuy's "customization". Include information on any 
programs you installed if any.

Sven Swanson, Sr.

----- Original Message ----- 
From: "ANNE NEIGHBORS" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, January 12, 2006 5:22 AM
Subject: [PCSOFT] Can't Access Windows Update Site


I've just bought a new Toshiba laptop with Norton as the anti-virus and Spy 
Sweeper that was part of Best Buy's system customization.  There were 
several glitches that Best Buy's Geek Squad was able to work out except one: 
I cannot access the Windows Update site.  The Geek Squad says it is an ISP 
problem, my ISP techie says to go back to the vendor.
  I would appreciate any suggestions to resolve this problem.  Below is the 
message I receive when trying to access Windows Updates.
  Thanks in advance,
  Anne Neighbors
  --------------------------------------------------------------------------------------------------------------------
  The website has encountered a problem and cannot display the page you are 
trying to view. The options provided below might help you solve the problem. 
For self-help options:
   Frequently Asked Questions

   Find Solutions

   Windows Update Newsgroup
  For assisted support options:
   Microsoft Online Assisted Support (no-cost for Windows Update issues) 

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