original post (clipped)

<<<<<  my mother is in a quandary after losing access to Outlook Express 6 (Windows XP + SP2). She had downloaded a spam program called Cloudmark and after the 30 day demo period she decided to uninstall it and something in the process made OE disappear.>>>>>


Hi,


ask your mom to click start/control panel/add remove programs.

on the lefthand pane there is an option " add/remove windows components"

ask her to click on that. if she scrolls through, she will get to outlook express. ask her to put a check mark in the box on the left of this item, and ok her way out.

she should (?) get back her outlook express.

what seems to have happened is that uninstalling "cloudmark" (without buying it after the trial period) has made it angry and it has removed OE by "unticking"!! . some of these trial progs. do such nasty things in such situations.

HTH and she is able to access all her accumulated mail.----Venkat

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