Have them install tweakui and check the option "Log application errors to
FAULTLOG.TXT" on the Paranoia tab. Then they can send you, or you can look
at, c:\windows\faultlog.txt. It gets all those invalid page fault, etc,
application crashes, unless the error is so serious the whole system is
already crashed. This works on Win95 & 98; I'm not sure about ME and even
less about the NT family. Like running resource meter, I think this is an
essential on 95-family systems.

joe

> -----Original Message-----
> I often ask customer to write down error messages when they receive
> them and while most try, I might only receive the partial message.
>
> Are there utilities that capture error information into logs? I am
> fully aware that some messages will never be caught considering the
> nature of the error. But what about application crashes?
>
> Cheers,
>
> Mike Whalen

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