Hi Robert,

I have used AVG Free Edition for years (?) and have never seen an error
message like you describe. Since your wife has the same problem, it appears
to be associated with your connection (cable modem). I suggest you report it
to your cable company (ATT) Tech Support and see what they have to say. I
have DSL (local area connection) and at times AVG will not detect it and
tells me "I have no connection to the Internet".

You didn't mention your operating system, but other things you could try
(not necessarily in order):

1. Restart your computer and immediately check for an update. (I make it a
practice to manually check for an update when I first start my computer
every day.)

2. Uninstall AVG (from Add or Remove Programs in Control Panel) and
re-install it. After the install and AVG starts, you will have an
opportunity to update it.

3. Check for the latest update at the Grisoft web site and manually download
it if needed. Instructions on downloading are provided.

I hope you find this helpful. Please let us know what the problem was when
it's solved. :-)

Sven Swanson, Sr.

Date:    Fri, 29 Aug 2003 13:33:02 -0400
From:    Robert Lendrim [log in to unmask]
Subject: Antivirus update

I am generally very happy with my AVG antivirus (6.0.512). It's the free
version offered to individual users. Along with my hardware and software
firewalls and antispyware programs, I seem to be very well protected.
However sometimes when I try to update via cable modem (from
free.grisoft.cz), nothing happens for a minute or so, then I get the
following message:

"Server mismatch
It seems one of the necessary files is missing.
Please report to webmaster@ Grisoft.com"

At a later time, it will work normally. My wife also uses AVG on her
computer and has the same problem.
Has anybody seen this or know the reason? Thanks.

                         PCSOFT's List Owner's:
                      Bob Wright<[log in to unmask]>
                       Drew Dunn<[log in to unmask]>