From: "William Closure" :Sent: Wednesday, February 28, 2001 10:30 PM
Subject: [PCSOFT] two steps forward, one step back - please help with display problems
> OK, I fixed the problem with my computer hanging up at startup by blowing
> away McAfee VirusScan.
>
> Then, I located the problem with the computer hanging up at shut down by
> going into msconfig and changing display properties to VGA 640 X 480 X 16 per
> Microsoft at:
> http://support.microsoft.com/support/windows/tshoot/startup98/causes/DisplayDr
>
> iver2.asp
> (I hate to say it, Uncle Bill did something right here. His site walked me
> right through it, and this was their first suggestion to resolve the problem,
> which would indicate that this is a common problem.) My computer now shuts
> down quickly and without incident.
>
> But, before I give Uncle Bill too much credit, after helping me diagnose the
> problem as a driver that is not working or not compatible with Windows 98, he
> neglected to tell me how to reset my display properties. I went to
> Start/Settings/Control Panel/Display/Settings, took it to 1024 X 768, said
> OK, and restarted computer, but I'm still at 640 X 480. What am I doing
> wrong? I have a two year old HP Pavilion 8380 running Windows 98, with a 19"
> GEM monitor which has worked flawlessly up to now. FWIW, on occasion, my
> computer has chosen to crash on me by making the screen go black, so maybe
> this display driver problem has been an issue for a while.
>
> I'm running out of time. As previously noted, I have to get my computer into
> CompUSA for free installation of new memory, CD-RW, Hard drive and scanner.
> I wanted to get my computer to full health before I take it in so if there's
> a problem after installation, I can reasonably expect them to resolve it.
>
> Thanks for all your help already, and IA for helping me get this last bugaboo
> taken care of.
>
> William Closure
>
William,
You will need to go back to msconfig, select the "Advanced" button and uncheck the box that specifies "VGA 640x480x16" . You will need to update your video display drivers or the problem with Windows shutting down will continue to occur.
Mary Wolden
The NOSPIN Group is now offering Free PC Tech
support at our newest website:
http://freepctech.com
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