I'm trying to remove this malware from a friend's computer.  They're an older couple who access the internet almost exclusively through AOL.  The computer developed a problem whereby it couldn't access the web.  I solved that problem with a Restore back to 11/1 and we had web access again.  Since they don't have an active AV program I thought I would download AVG for them but first checked for fragmented files.  The disk was massively fradmented so we ran defrag.  While defrag was running it gave us a few messages about the presence of a virus and I decided it was OK to go ahead  and continue with the defrag.  That apparently was a mistake because when it was all finished we started getting these win32.NetSky messages that did not exist before the defrag.  Other problems are that we can't access the web through IE now and the computer reboots inself about every 10 minutes.  I assume these are both related to the malware.  Can you direct me to a good set of instructions on how to proceed?  And why isn't AVG loading  from the thumb drive?  Is the malware blocking that?

Thanks,
Bob Warasila

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