>I'm paraphrasing the messages, but you get the idea.
Bad idea... Exact errors are helpful in searching... But I digress...
Calling Symantec sometimes only gets you a bill for "no help" that
leaves you with another fight to get a refund for that, and/or the
software... That said, I have been "lucky", that, when following
their "support" on a bad (or damaged) install, I have always,
(knock on wood), been able to repair the machine with not too
invasive procedures. (No format nor new OS install, etc...)
When you get in trouble with a Norton install, you need to REALLY
search their site for the various cleaners and procedures they list
there. You need to generally know how and where the former
installation came from, (part of what suite or standalone, etc.),
what year version (old and new), and then use the proper combination
of their removal tools. (There is no "one size fits all", or "killer answer"...)
It generally comes down to reading thirty or forty WEB pages of info
and drilling down to find the exact things to do for the exact circumstances...
As such, and given that (IIRC) the Norton site is not too friendly for sending
a direct link to a page sometimes, this is best done "in person" AND with
a live connection... Disclaimer: Depending on what is "wrong" with the
computer, another computer might be necessary to go "surfing" with,
and needs some way to transfer files safely and easily to the "broken" one...
(USB flash drives work well for me when supported by the OS.)
I have been know to "show up" with ALL those the WEB pages and
cleaner files recorded on that flash drive, and work offline when they only
had one computer, or if the files were too big for dial-up... (That is risky...)
On Searching the Norton site:
I have had the pages in front of me "live" (at home), with the document
number and everything), and STILL had trouble searching for them in a
different window... There is NO excuse for a site being THAT unfriendly...
In those cases, I had to give general keywords and send people to search
and drill down themselves... (Bummer.)
"Failed installation" seems like good keywords to start with.
But, like I said, I've never been "stumped", (yet), and can spend
all the necessary time... YMMV... I could never repair Norton
stuff and pay my bills with what people are willing to pay considering
the effort sometimes involved... (Translation: I do it for friends, either
for free, or for dinner and some fine wine...) Good luck searching...
Rick Glazier
From: <willingrvw1
> I've been trying to install a new version of NAV-2005 for about a week now. The CD goes through the installation process fine,
> but on reboot, I get two error messages: 1002,1-a necessary file NAVOPTRF.DLL can't be loaded; and 3030,27-NAV can't be loaded
> uninstall/reinstall NAV. I'm paraphrasing the messages, but you get the idea.
>
> I've corresponded with Symnatec help desk - two different guys and they've sent me two different procedures for uninstalling the
> current and all past versions and cleaning the registry and reloading from a clean Win98 reboot.
>
> Neither worked. Last night I went further in the registery and removed *EVERY* instance of Norton or Symantec, then did a clean
> reboot and reinstalled.
>
> No joy - same error messages. Anyone out there have a solution?
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