Thanks David. It is possible that the size of the message exceeds the
limitations, as the attachments do sometimes include photographs. How can I
find out what the message limit is - I didn't realise that there was a
limit? If I know this, then I can reduce the size of the attachment
accordingly.
I don't get much spam, so don't think that is the cause and I'm not using
Earthlink.
Really appreciate your help.
Chris
----- Original Message -----
From: "David Gillett" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, January 21, 2007 5:58 PM
Subject: Re: [PCSOFT] E-mail attachments
> I can think of at least three possibilities:
>
> 1. Most enail systems impose a maximum size per message of one or two
> megabytes. It's surprisingly easy to exceed this with Word documents.
>
> 2. There may be a problem of some sort with your messages, and the
> notifications back to you may be getting blocked as spam. (Spam and email
> viruses sometimes generate huge storms of failure notifications, so these
> may in turn get blocked.)
>
> 3. I've seen a report that (some) EarthLink users are failing to receive
> 60% or more of their legitimate emails, because their servers have been
> overloaded for six months or more. Some friends of mine recently dropped
> EL
> as their provider because so little of their incoming email was actually
> being received.
>
> Do any of these sound like they could apply to your case?
>
> David Gillett
>
>
> On 20 Jan 2007 at 12:10, Christine Wakeham wrote:
>
>> Please can you help. Normally I do not have any trouble either
>> sending or receiving e-mails (including attachments). However, I have
>> discovered recently that certain e-mails that I have sent with an
>> attachment (Word documents) have not been received. They show up as
>> having been sent in my Sent Items Box and I do not get back a mail
>> failure delivery notice. This has happened on several occasions.
>>
>> Can you explain what could be causing this please?
>>
>> I am using Outlook Express, XP Home and Word 2003.
>>
>> Many thanks
>>
>> Chris
>
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