On 5 Nov 2001, at 23:22, Bill Stephen wrote:

> Hi all
>
> A customer had their computer replaced by an extended warranty and
> the technician at the time copied her files to his computer to burn
> them onto a cd-rw to transfer them to her new machine.Now when she
> tries to open the files there is a message that states that she
> does not have permission to access these files and to contact the
> administrator.
>
> I now have the problem.
>
> I am assuming that the previous techs' system was using an NTFS
> file system with file level security and converted her files.Her
> system is running ME.Is there any way of getting around this or
> converting the files back to FAT 32.Would the files have to be
> opened only on his machine or any NTFS system?If she went to XP
> would that OS read the files?I don't have contact with the previous
> tech to see what OS or security settings he may have had on his
> system.
>
> Thank you in advance

  This is a nice theory, but as far as I know (a) WinME doesn't do
NTFS and (b) NTFS permission settings are lost when transferring to
another format.

  A more likely scenario is that when the tech cpied the files to CD-
ROM, WIndows carefully marked each of them "Read Only", and this
setting survives the copy back from CD-ROm to hard drive -- this is a
known problem.
  I think you can fix this by selecting all of the files, going to
Properties, and unchecking Read-Only, or if the ATTRIB command has a
"recurse through directories" option then this can be done from a
command line.  I think by "Administrator", ME means "someone who
knows how to do these" and not "someone with an account that can
override permission settings".

Dave Gillett

             Do you want to signoff PCSOFT or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcsoft.shtml