Subj:   Operating Problems
Date:   3/11/01 9:02:17 AM Eastern Standard Time
From:   <A HREF="mailto:DMason4193">DMason4193</A>
To: <A HREF="mailto:[log in to unmask]">[log in to unmask]
</A>

Currently using a 400mHz, 32 MB, with MMX and Windows98.  ISP is AOL4.0 using
IE.

January AOL recommended using 4.0 because AOL was corrupting my operating sys.
Defragmented computer, added MS software fixes, etc.  The entire system
freezes and you cannot get it back without shutting down.  This happens two
or three times dependent on Internet usage.  Another problem is server lost.
the SHUT DOWN DID NOT HAPPEN

February AOL instructed me to replace the Internet adapter, close conflicting
programs and KERNEL.32 upgrade.  Also downloaded MS software fixes that might
be causing problems per their site.

Currently system freezes for a few seconds where nothing moves, and continues
every few minutes.  Numerous page script errors and pages unavailable, FE's
and DLL files missing,(cannot find the sheet with errors to document here.)

The system freezes are also during Word use, so I'd like to take whatever
steps are necessary to resume uninterrupted work.

Again, this is after the fixes.  Can anyone help me to restore order?

RECENT ERROR MESSAGES

Fatal exception OE @ 0028:C00005257 in VXD VMM(01) + 00004257
Fatal exception OE @015F:BFF9DBA7
FE OD @ 17AF:00000039
FE 06 @ 0028:00000017

GENERAL PROTECTION FAULTS

GPF @ USER.EXE @ 0003:00000e4e.
EXPLORER @ GDI.EXE @ 00001:00005006
GPF WAOL @ GDI.EXE @ 00001:00005006

INVALID PAGE FAULTS
WAOL @ MODULE KGRRNEL32.DLL @ 015f:bf7343b
MSHTML.DLL @ 015F:70459831

Thanks, debbie Mason

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