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Subject:	Norton AntiVirus 2005
From:	[log in to unmask]
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Thu, 18 Aug 2005 21:33:24 -0400
Content-Type:	text/plain
Parts/Attachments:	text/plain (14 lines)

I've been trying to install a new version of NAV-2005 for about a week now.  The CD goes through the installation process fine, but on reboot, I get two error messages: 1002,1-a necessary file NAVOPTRF.DLL can't be loaded; and 3030,27-NAV can't be loaded uninstall/reinstall NAV.  I'm paraphrasing the messages, but you get the idea.

I've corresponded with Symnatec help desk - two different guys and they've sent me two different procedures for uninstalling the current and all past versions and cleaning the registry and reloading from a clean Win98 reboot.

Neither worked.  Last night I went further in the registery and removed *EVERY* instance of Norton or Symantec, then did a clean reboot and reinstalled.

No joy - same error messages.  Anyone out there have a solution?

Thanks.......Ralph

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