Thanks, I downloaded MalWareBytes and that seems to be running through the
files. The software has been running 2 hrs and the machine hasn't shut
down. I suspect the malware counted the number of times you close its
window and resets off of that?
Bob
----- Original Message -----
From: <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, November 29, 2009 4:13 PM
Subject: Re: [PCSOFT] win32.NetSky problem
> Try the removal tool here:
> http://www.symantec.com/security_response/writeup.jsp?docid=2004-021816-1759-99
> It's pretty common nowadays for this kind of infection to block AV and
> Malware software.
>
> -------- Original Message --------
> Subject: [PCSOFT] win32.NetSky problem
> From: bob warasila <[log in to unmask]>
> Date: Sun, November 29, 2009 12:40 pm
> To: [log in to unmask]
>
> I'm trying to remove this malware from a friend's computer. They're an
> older couple who access the internet almost exclusively through AOL. The
> computer developed a problem whereby it couldn't access the web. I
> solved that problem with a Restore back to 11/1 and we had web access
> again. Since they don't have an active AV program I thought I would
> download AVG for them but first checked for fragmented files. The disk
> was massively fradmented so we ran defrag. While defrag was running it
> gave us a few messages about the presence of a virus and I decided it
> was OK to go ahead and continue with the defrag. That apparently was a
> mistake because when it was all finished we started getting these
> win32.NetSky messages that did not exist before the defrag. Other
> problems are that we can't access the web through IE now and the
> computer reboots inself about every 10 minutes. I assume these are both
> related to the malware. Can you direct me to a good set of instructions
> on how to proceed? And why isn't AVG loading from the thumb drive? Is
> the malware blocking that?
>
> Thanks,
> Bob Warasila
>
> [log in to unmask]
> [log in to unmask]
> [log in to unmask]
> "Hold No Punches.." Rode brings you great shareware/freeware
> programs with his honest opinions in this weekly column.
> http://freepctech.com/rode
>
> "Hold No Punches.." Rode brings you great shareware/freeware
> programs with his honest opinions in this weekly column.
> http://freepctech.com/rode
--------------------------------------------------------------------------------
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.426 / Virus Database: 270.14.87/2534 - Release Date: 11/29/09
07:49:00
"Hold No Punches.." Rode brings you great shareware/freeware
programs with his honest opinions in this weekly column.
http://freepctech.com/rode
|
