Hello Bernie,
Doesn't Norton tell you where the file is located? From what you said it
appears the file is in the System Restore folders. If so, Norton can't take
corrective action because Windows protects those files.
You don't mention your operating system but if it's Windows XP try these
steps: Be aware that you will lose all restore points by following this
procedure. Go to Start Menu \ Control Panel and open "System". In System
Properties click on the System Restore tab and place a check in the box
"Turn off System Restore" or it may read "Turn off System Restore for all
drives". Click "OK", close everything and restart the computer in safe mode.
For Windows Millenium, bring up System Properties from the Control Panel and
click on the Performance Tab. Then click on the File System button. Next
click on the Troubleshooting Tab. Put a check mark next to "Disable System
Restore". Click "OK", then "OK" again. You will be prompted to restart the
computer. Click "Yes" and restart in safe mode.
After the system has restarted, have Norton run another system scan.
Afterwards, it should show the system to be clean. Restart normally and
repeat the above procedure, this time turning System Restore on again.
Sven Swanson, Sr.
----- Original Message -----
From: "Bernie Glasford" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, September 25, 2004 9:46 AM
Subject: [PCSOFT] Unable to get rid of Trojan
I recently discovered that I have a Download Trojan on my system. I have
tried the remedy suggested by Norton System Works, that is : updating the
virus definitions, rebooting in the safe mode, then scanning for viruses and
deleting the Trojan. It will not allow, repair, quarantine or deletion.
When I finish the menu tells me that I am still at risk. I have tried to
find the file it references and am unable to find it. The name is
ba949344.dll. ( I should say, that is the file infected) Thus far it seems
to be sending email from my system in jiberish. I received a mail back
stating that I had sent a virus.
I have tried to contact Norton without success. Any help would be
appreciated.
Bernard Glasford
PCSOFT's List Owner's:
Bob Wright<[log in to unmask]>
Drew Dunn<[log in to unmask]>
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