You evidently installed a purchased box version.
I used the online renewals ($19.95 plus tax) for both my computer and my
wife's computer. My old subscription expired on August 31, 2004 and my
renewal expires on Sept. 1, 2005.
I suspect that you need to wait until your subscription expires before
installing a new box version. And, probably, you need to uninstall the old
version to avoid the technical problems that you experienced. (This is just
speculation, of course.) My 2004 Live Update worked ok.
I was a bit leery of renewing online, since Symantec had some issues with
online renewals. But, they seem to have them resolved, as mine went
smoothly. I suppose that all they had to do was change the date and a few
flags in the data.
I suppose that the lesson here is to renew online. If you upgrade to a
higher level, then maybe the wait/uninstall method is necessary.
I agree that the nag screens are extremely annoying!!!! Symantec is an
expert at producing annoying software. That is why I do not use the System
Works stuff. It was always getting in the way...
Dean Kukral
----- Original Message -----
From: "Peter Shkabara" <[log in to unmask]>
Sent: Thursday, August 12, 2004 9:21 PM
Subject: [PCSOFT] NAV 2004
> Just a note to share. The subscription to Norton AntiVirus 2003 on my
wife's
> computer was expiring in September. To get rid of the nag screens which
were
> annoying her, I decided to install the NAV 2004 that I had purchased in
> anticipation of this. Two problems cropped up.
>
> 1. I installed NAV 2004 ahead of time on 8-12-04. Guess what? My
> subscription now ends on 8-13-2005! I just lost a month of subscription.
>
> 2. To add insult to injury, the NAV 2004 live update gives an error when
> trying to update the Antivirus component. Says to contact tech support. I
> did that and am waiting for a reply.
>
> Be ware NOT to install an upgrade ahead of time or you will lose the
> subscription portion that you had remaining. The nag screens, however, are
> so annoying that perhaps it may be worth it - is that Norton's strategy?
>
> Peter
> -----------------------------------------------
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