Ian,

She is not using Exchange Server, so all the email is local in outlook.pst
files.  Since she has been using two logon names, she has outlook.pst in two
different folders under C:\Documents and Settings.  When in doubt, you can
always right click on a top level of a folder tree in the folder list,
select properties, select 'Advanced', and check the path.  You can scroll
the path to the left if it is longer than the box by clicking inside of it
and using the arrow keys.  All that is necessary to consolidate her mail
within one outlook.pst is to add the other .pst files to the Outlook Folder
List.

On the File menu, you should see Open, Personal Folders File.  Click this
and browse to the location of the other .pst files.  click on them and they
will appear in the folders list.
Only one folder in the list should say 'Outlook Today' and that is the one
where new messages are delivered into the inbox.  Be careful you don't move
this pointer for incoming messages to another .pst.
Drag folders or messages out of the older .pst folders into the 'Outlook
Today' folder tree.  Right Click on the old folder when done, and select,
CLOSE.  There you have it.
Tom Turak

-----Original Message-----
From: Ian [mailto:[log in to unmask]]
Sent: Tuesday, July 22, 2003 9:56 PM

A customer is on a networked Win2K PC and she uses Outlook for mail.

This desktop PC was previously used by another staff member.  She has been
using his logon details to get into the machine, where she had set up a mail
account.  Kind of a 'cuckoo' sort of arrangement, if you know what I mean.

However, she wanted her own unique 'patch' so I set her up with her own
login, password and mail account, using the details from her 'cuckoo'
account.  Problem is, all of her previous stuff is in the folders of that
account.

How can I move her the contents of her Outlook folders to her new location?

I assume that the relevant folders will be called outlook.pst.  I found
three on the pc, in various sub-folders of C:\Documents and Settings, one of
142mb, one of 15Mb and one of 112k.

I suspect that the 142mb belonged to the previous user, the 15mb is probably
the one she's been using since she took over the PC, and the 112k file is
probably the one I set up today.

How can I transfer her stuff from it's old location to the new?  Or is it
just as simple as copying the contents of the 15mb pst folder to the 112k
pst folder?

I'm no expert at this (as will be obvious:--)) but I tried the 'Import'
thing.  That doesn't work, there's no option to import pst files that I
could see.

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