Ask your money back! eacy cd creator 5 has a great "reputation" of destroy
computer operating system. Lucky you are not running win2k, if so, you may
see total fatal unrecoveralbe error. the problem somebody (sounds more like
expert) believed to be that easy CD has problem to work with Disk controller
system (regardless IDE or SCSI). MS has included a warning for use of easy
cd 5. The bug is famose on the net not long ago, you should be able to find
millions of links for more details.

The bug (mainly the Take Two of Easy CD 5) has destroyed some of my
customers' system (I don't work in service dept, so, I usually miss a lot of
more problem report from customers) as far as I know.

However, the problem mainly happens to win2k systems, win9x systems is rare
to be affected by the bug.

Jun Qian

----- Original Message -----
From: "Ed Nottingham, PhD" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, August 02, 2001 5:04 AM
Subject: [PCSOFT] Easy CD Creator 5 Platinum Problems . . .


> Purchased Roxio Easy CD Creator 5 the first of July.  Compulsively
followed
> all install instructions only to find repeated errors, most often "Error
> Initializing ICDEngine Main Interface."  Have spent over 5 hours on the
> phone with their pleasant technical support staff who: sent me 5.01, had
me
> uninstall every program related to CD burning (thank goodness for GoBack
3.0
> or I would have be without needed programs), reinstall, uninstall,
reinstall
> . . . you get the picture.  Has never worked, and continues to give the
same
> errors.  I'm now awaiting a call so I can get my money back.
>
> Curious - has anyone else had problems with this version?  Running in
> Win98SE, Dell XPS D300, 128 MB RAM.  I have never had so much difficulty
> with any program before.
>
> Now as an aside - purchased a inexpensive program as a gift for my wife.
It
> too would not operate.  Their technical support suggested not using the
> CD-RW to install (I wasn't) but to try it if the "plain old" OEM CD-ROM
had
> been used before.  Worked perfectly using the HP 9500 CD-RW instead of
> CD-ROM.  Tried doing that with Easy CD Creator, but no luck.  Thought that
> was interesting and worth passing on.  (BTW: Have installed many other
> programs in the last few months using the CD-ROM, and no problems.)
>

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