On Thu, 8 May 2003 22:26:28 -0400, John Sowders <[log in to unmask]> wrote:

>A Gateway computer with Windows 98 installed , using I E 6, and Netscape 4.79 ,
>has shutdown problems, and many, many 'solutions ' have been tried , but none
>work, so far. Hard drive has been cleaned , and all  programs reinstalled, with
>no change.
>     When shutting down , after closing all open programs,  mine says this
>system is busy and either wait 20 sec and try to shut down again or click cancel
>to immediately shut down and lose any saved files.  Then there is no arrow to
>click either one and you have to WAIT and WAIT .
>Then it will finally let you click one or the other.
>In the meantime you either get a black two pointed arrow or a diamond shape with
>four little boxes inside it while waiting for the curser..  Weird?????
>    Any suggestions (other than discarding the whole thing ) would be greatly
>appreciated.  THANKS in advance for any help.
>John Sowders     [log in to unmask]
>
>                         PCSOFT's List Owner's:
>                      Bob Wright<[log in to unmask]>
>                       Drew Dunn<[log in to unmask]>



Have you looked here?
http://tinyurl.com/8gu2
If you have Win98*SE*, then by all means try the supplement available at http://tinyurl.com/8gu0
which will fix the problem in a jiffy. I generally use the supplement first before going through all of the troubleshooting suggestions from MS because it's fast, easy and usually does the job.
Good luck.

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