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Subject:	Re: WinME with Word 2000 problem
From:	LAP <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Fri, 29 Nov 2002 09:45:19 -0600
Content-Type:	text/plain
Parts/Attachments:	text/plain (37 lines)

Ian,
I just went through the same routine and the Tech help at Gateway had me do
exactly this.  Worked like a charm.
hth,
Anne Popowski


> A customer complained of Word 2000 no longer working on her ME rig.
>
> I checked for bugs but it was clean.
>
> I uninstalled and reinstalled Word, but if anything it was worse - when I
> clicked on the Word shortcut it effectively crashed the machine.
>
> So I uninstalled it again and this time cleaned out the registry of any
> reference to 'winword' etc etc.
>
> Reinstalled it - still crashing.
>
> A colleague suggested that perhaps I should be searching for and deleting
> the 'normal.doc' template, which I'll try tomorrow.
>
> Anyone have other ideas?
>
> TIA
>
> Ian Porter
> Computer Guys Inc.
> Arrowtown
> New Zealand
> [log in to unmask]

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