Usually adding
http://*.windowsupdate.com and
https://*.windowsupdate.com into trusted internet sites helps.
It is firewall and IE security problem.
Toomas
news://news.winextra.com
----- Original Message -----
From: "Sven" <[log in to unmask]>
> Hello Anne,
>
> This problem is not uncommon. First try temporarily disabling Norton, Spy
> Sweeper, the firewall if you have one and anything else BestBuy was so kind
> to "fix" you up with to protect you. Then attempt to access the site. If
> this doesn't help, check the following Microsoft Knowledge Base articles on
> the subject:
>
> You receive a "Windows Update has encountered an error and cannot display
> the requested page" error message when you try to install an update:
> http://support.microsoft.com/?kbid=883614
>
> Problems when viewing or downloading from Windows Update:
> http://support.microsoft.com/?scid=kb;en-us;193385
>
> You receive error messages when you use Windows Update through a proxy
> server or a firewall:
> http://support.microsoft.com/?scid=kb;en-us;241783
>
> If all attempts to solve the problem fail, get back to us with the model
> number of the computer, type of Internet connection, and detailed
> information on BestBuy's "customization". Include information on any
> programs you installed if any.
>
> Sven Swanson, Sr.
>
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