Hi,

I'm running Windows XP Pro, Service Pack 2 with all available updates as of last week.

I've been accustomed to temporarily disabling my antivirus and firewall software before going to http://update.microsoft.com (Microsoft Update Service) and up until now I've had no problems.  (Note:  I'm using Norton AV 2007 as well as the latest free version of ZoneAlarm with no other software running in the system tray; I have disabled much of the other "junk" software in the background using MSCONFIG).

Just within the past two days have I had a problem. The scan takes a very long time, about fifteen minutes.  Then, after the long scan, I get a blank page where normally the results page is displayed.

I've done all the usual troubleshooting steps including:  clearing the cache, CHKDSK, deleting stuff from Windows Temp, etc.  all to no avail.

I feel that the solution is more advanced than simply clearing Internet history and the sort.  Any assistance (I'm an advanced computer user) would be greatly appreciated.

Thanks,
Ed

        The NOSPIN Group has added a new feature on our website,
           web based bulletinboard for questions and answers:
              Visit our sister website at http://nospin.com