Lewis,

Sometimes when Norton or other programs are unable to affect a program
running in windows it's because Windows is interacting with that program
behind the scenes.

If you can restart in Safe Mode you should be able to rerun Norton and it
should be able to more successfuly quarantine the viruses.   If not, you
should contact their
support center and send them your particulars, as they should be able to
remove what they 'find' from your system.

Steve Millman


Lewis M Russakov wrote:

> Need Help.
>
> Can someone give me direction?
>
> I ran Norton anti-virus scan and it detected four Trojan virus' but was
> able to fix them. The report said "Quarantine failed". That worried me
> very much
>
> Hoping that another anti-virus program could fix it I rescanned with AVG
> which found no virus'.
>
> I then ran Avast's Virus Cleaner Tool, that also didn't find any virus'.
>
> What do I do know.
>
> I am running XP and the virus' in question are:
> W0025585.CPY, W0025587.CPY, W0037425.CPY, W0090030.CPY
>
> I did a system search but these were not found. Not familiar with the
> copy extension.
>
> Please Help!!!!
>
> Lew
>
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