Hi Greg it may sound kind of "stupid" but have you checked the power to the
scanner?

"Anderson, Greg" wrote:

>         I have customer that had me upgrade their computer (p233MHz MMX,
> 32MB, 3.2GB HDD) from WIN95 to WIN98. I reformatted the hard drive,
> installed WIN98 and everything came up and worked just fine. The modem,
> sound card, printer, etc. The HP5 scanner came up and worked fine. I
> scanned 2 pictures to show them it worked ok.
>         They have since told me that days after I left, they were on the
> Internet and the PC locked up. So they booted the PC. Since that time
> the Device Manager shows no entry for the scanner, only the SCSI card
> (SYMBIOSxxxx). I have removed the SCSI card, brought the PC up and then
> down, reinstalled the SCSI card and it plug-n-plays beautifully. But, it
> never detects the scanner. Can anyone provide me any thoughts on how to
> get the scanner connected? Is there a problem running the HP5 scanner to
> run consistently under WIN98? Am I hopefully just missing some steps to
> get the scanner recognized? Any help would be greatly appreciated!
>
> Greg Anderson
> GALA Enterprise
> [log in to unmask]
>
>                                   -----
>                 PCBUILD mailing list -  http://nospin.com
>          Bob Wright:[log in to unmask] - Drew Dunn:[log in to unmask]

                                  -----
                PCBUILD mailing list -  http://nospin.com
         Bob Wright:[log in to unmask] - Drew Dunn:[log in to unmask]