David,

Since the modem was connecting at 38-40 with the old ISP, I suspect your
problem *might* be with the new ISP, but most likely it is just a
telephone circuit problem.  The "path" from your modem to the new ISP
probably uses different (and older) telephone circuits with enough signal
loss to force the modem to run at slower speeds.

Jim Meagher
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Micro Solutions Consulting        Member of The HTML Writers Guild
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----- Original Message -----
From: Dreamer's Den <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, May 30, 1999 1:28 PM
Subject: Re: [PCBUILD] Harmony 56kflex modem Rockwell chipset


> I have a Harmony 56kflex pc voice modem. This modem was operating
> fine with connection speeds in the 38k/40k speed. I recently switched
> to a new isp and my speed dropped to 26,400.
>
> After checking around I have come up with the following situation. I
> originally spoke with my isp tech support who told me I need to update
> my modem driver. I approached Harmony http://www.harmonyusa.com/
> via email and received no response.
>
> I have what I believe is the HM18020-3
>
> The box is labeled 56Kflies faxmodem. The modem looks like the one
> shown as the HM 18020-3 on Harmony's website at
> <http://www.harmonyusa.com/p18020-3.html>
>
> The chip has the following id...
>
> RCVDL56acf
> R6761-23
> Rockwell 97
> 9804 B54154-3
>
> Right now the fastest I seem to be able to connect is at 26.4k. My isp
has
> told me that they run v.90.  I therefore downloaded the following
file...
> Download 18020.1, 20.2, 20.3 modem V.90(V2.065)!!
>
> When I try to run the V90wiz.exe file I get the following message on the
> first screen...
>
> The modem on com 4 appears to need a firmware update (it's response
> to "AT-itu?" is "error").  Please click (run update wizard) to verify
and
> update.
>
> When I run the update wizard and reach modem detect, it detects my
> modem (com 4)  and tells me
>
>  maker "unknown"
>  Model "unknown"
>  firmware "V1.120.01-K56_DLP"
>
> I also get a message stating...
>  The modem on com 4 is not recognized as an updatable modem.
>  Choose a different port or click cancel to exit from the update wizard.
>
> After reading the faqs on Harmony's site I am confused. I am not sure if
> I have the correct update for the modem I now own or if I need to run a
> different update prior to this one first.
>
> Can anyone help? Thanking you in advance.
>
>
>
> David Thuillier
> http://www.DreamersDen.com
>
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