Had the the same problem, but with a different Astra model. It has
to do with the Vista Scan utility being in the start up group.
Remove it from your start up group, reboot the computer and the
scanner should work fine. This is a probelm they have discovered
but not removed from the install disk yet. I got this from the tech
support line (granted had to pay for the call, but they were bang on
with what was wrong).

> Hi everyone
> I attempted to install an Astra 2000U USB scanner into a new Gateway system
> and it will not operate. When I first cold start the computer, the
> scanner lights up and goes through its warm-up. Then I run the scanner test
> and it senses
> the scanner and displays the scanner and driver information but when I click
> on test
> scan it begins moving the light bar a small amount (less than an inch) and
> then stops and gives an error code of 00000000h. When I start VistaScan32
> version 3.51 and click on Preview a window appears and indicates it is
> warming up and next the light bar moves slightly and then stops suddenly
> with the
> same error code. There is no mention of a scanning lock in the installation
> instructions and I cannot find one on the scanner. I have uninstalled and
> reinstalled the software. I have



Dale Laluk / [log in to unmask]
P.O. Box 308
Hudson's Hope, B.C. V0C 1V0
250-783-9921

                         PCBUILD's List Owner's:
                      Bob Wright<[log in to unmask]>
                       Drew Dunn<[log in to unmask]>