Susan, try this link:

http://www.interactive.hp.com/cgi-bin/cspt/cds/dlvr.pl?lid=solve&fid=bpa0023
4&pid=dj697c

It lists the procedure for the DeskJet 697, but it also worked for my
660Cse.  It's a very common problem.

Drew Dunn

> ----------
> From:   Susan Hays[SMTP:[log in to unmask]]
> Sent:   Friday, April 23, 1999 9:07 AM
> To:     [log in to unmask]
> Subject:        [PCBUILD] Hewlett Packard Printers.
>
> I have HP printers at work and they all eventually have the same problem.
> After a period of time, they accumulate lines going horizontally
> across the
> printed document and just overall have a smudging effect.  We have cleaned
> everything we know to clean inside with a cutip, plus have even
> purchased a
> cleaning kit at Office Depot that was specifically supposed to
> eliminate the
> problem.  But now nothing seems to work.  Yes, I have used the "cleaning"
> tool in the HP software.  Like I said, we have tried everything we know to
> try.  We even changed to "economy".  That does help some, but the some of
> those annoying lines are still there which makes the document
> look terrible.
> Does anyone have any other suggestions as to how to clean our printers to
> make the lines, marks, and smudges go away?  I would really appreciate any
> help you could give me.  The printers in question are only about
> a year old.
> They are the 600 series.  As always, thank you all in advance.

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