I had this problem too. I took it to a service center and it was a broken
carrier arm. As The 820Cse to me is a wonderful printer, I was more than
willing to pay the $75.00 repair charge. This was almost 2 years ago and it
still performs flawlessly.
Jim
----- Original Message -----
From: "Mwelwa Mofya" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, April 05, 2002 8:57 AM
Subject: [PCBUILD] Printer Problem


> Hello,
> I have an HP Deskjet 820Cse Professional series. It has been working fine
> but all of a sudden, it is loosing communication with the computer even
> before it starts printing. What happens is when you turn it on, there is
the
> usual sound of the cartridges aligning but instead of them just stopping,
it
> sounds like they are being slammed agains the side of the printer. This is
> when the communication failure error message comes up.
> What could the problem be and hos can I fix it.
> Thanks in advance
> Mel
>
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