Donna,

try this it has helped me in the past when I had a virus in my system
restore which I could not delete.
switch off machine
ensure you have a PS2 keyboard connected
reboot into safe mode ( press F8 during post )
run anti-virus delete any viruses found
run adaware/spyware programme - delete any found
close down machine
reboot
re-run av and spyware programs
your system should now be clean

all the best

Richard

----- Original Message -----
From: "Donna Olson" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, December 17, 2004 2:52 PM
Subject: [PCBUILD] Help!


> I finally tried to fix my Stop error with Tech Support from  Dell.  I was
> able to use the Reinstall disk that came with the computer,  but my Avast
> antivirus is still coming up with alarms that there is a virus  in my
WinToolsS.exe
> file and says it doesn't have access to the file its in to  fix or delete
it.
> Then I tried deleting it to my recycle bin and it says  it can't find the
> file.  The computer is crawling and I have plenty of  RAM.  I am also
unable to
> sign onto my DSL now too.  Any help  pointing me in the right direction on
how
> to resolve these problems would sure  be appreciated.
>
> Donna Olson
>
>          PCBUILD maintains hundreds of useful files for download
>                      visit our download web page at:
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>

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