OK. I did all that was suggested by Brian. Now when I go to Control Panel/Phone and Modem Options/Modems nothing shows up at all. It did not detect a modem when I restarted. No plug and play seems to be here either. I inserted the Toshiba Recovery disc and saw only "Toshiba Software Modem 21.22 (SM2122ALD05). I reinstalled this and still have no modem recognized. I know the phone line works because it works find when connected to my desktop computer. 
What do I try now? Laurel Schmalz


Subject: modem problem

I have a Toshiba Satellite A-15 laptop running Windows XP with a 56 kbps=

modem. My software has become corrupted somehow and the modem says "not
attached." There is no port shown. I tried to reinstall with my original=

softward to no avail. How do I "reattach" my modem again so I can call o=
ut
on it? Thanks for the help and always-interesting infor I glean from thi=
s
newsletter. Laurel =

[log in to unmask]

           =Date:    Sat, 29 Mar 2008 13:20:02 -0500
From:    Brian McCarthy <[log in to unmask]>
Subject: Re: modem problem

With Windows XP you can try the following:
=20
1.   Left-Click on the START button. Select Control Panel.
2a.  If you get the Blue screen that says Pick a Category, select Performan=
ce and Maintenance, then System.
2b.  If you get the white background with lots of icons on it , select Syst=
em.
3.    Left-Click on the Hardware tab.
4.    Left-Click the Device Manager button.
5.    Left-Click on the little plus (+) sign in front of the Modems entry o=
n the list.
6.    Right-Click on the name of your modem and select Uninstall.
7.    Re-Boot your computer. Windows should find the modem and ask you to i=
nstall the driver software.
=20
=20
Good Luck.




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