At 23:39 05/20/08, Jeffrey Warren wrote:
>Hello Paul:
>
>Thank You For Your Prompt Attention To My URGENT REQUEST.  It is 
>greatly appreciated.  However, once again I've followed your 
>instrctions to the letter to no avail. Here is a outline of my attempt:
>
>*Entered Opt. 5 (Command prompt only)
>*C:\> displayed
>*Entered cd..
>*Invalid directory displayed
>*screen returned to C:\> display again
>*Entered cd windows
>*C:\Windows> displayed
>*entered SCANREG
>*Bad command or file name displayed
>*screen return to C:\Windows>
>
>I will await for your next instructions.
>
>Thank You Again Paul, Jeffrey Warren.

Hi Jeffrey

[I'm not Paul, but I'll try to help.]

After choosing option 5, you ended up with C:\> displayed.
This meant you were running in DOS Mode, logged into
the root directory of the C: drive. (">" is the symbol
for the cursor.)

Commands you then entered:

"CD.."

This command (CD followed by the two dots) drops you down
one level in directory structure. But you were at the bottom
level already (\ is the root or bottom of a drive's
directory tree).

"CD Windows" (CD = Ch Dir = Change Directory) moves you
into (logs you into) the "Windows" directory. Basically,
you did a "CD C:\Windows" where the C: drive was understood.

"SCANREG" means you tried to run a program named SCANREG.
But you didn't specify a directory for SCANREG, so it was
understood that SCANREG must be in the same directory you
were logged into. (But SCANREG isn't in the Windows
directory. If it were, it would have tried to run.)

So, instead of just SCANREG, you need to type in a command
like

C:\(path}\SCANREG

where "{path}" indicates the particular directory structure
for SCANREG. It may be one folder name or several in a row
separated by back slashes.

This is the McAfee utility SCANREG, right? You need to
replace "{path}" above with the actual directory structure.
Someone will have to tell you this because I don't know it.

So again, you want to enter a command like

C:\MCAFEE\SCANREG

Note that where I wrote MCAFEE for the path, it might
actually be something like C:\MCAFEE\WHATEVER\SCANREG or
C:\MCAFEE\WHATEVER\DEEPER\SCANREG or even something
without the word MCAFEE in it at all.

Even if you can get SCANREG to run, it might not work
properly or at all, and it might repeat its attempt to
run the next time you boot. (You might have to edit the
autoexec.bat and/or config.sys file(s) to remove
commands that try to run SCANREG. See below where I
mention MSCONFIG. Autoexec.bat and Config.sys are text
files that you can edit with a Windows or DOS text editor
program. And there are other ways Windows might try
to run something like SCANREG at boot.)

Another thing to try would be to boot to SAFE MODE.
(It's one of the options in the boot menu, one of the
other choices besides DOS Mode.)

Safe Mode should bypass any attempt by Windows to
automatically run non-essential programs at startup.
For example SCANREG. If you can boot into Safe Mode,
you can manually run the utility Msconfig.exe which
is in your Windows folder. (When your desktop shows up,
click the Start button, then Run, then type msconfig
into Run's little "Open" window. Or you could type
msconfig.exe or even C:\Windows\msconfig.exe into that
window.)

When MSCONFIG opens, disable anything that looks like
SCANREG or MCAFEE. Go through everything (every TAB at
the top, and every choice under each of these TABs) if
you have to until you can reboot into regular windows.

MSCONFIG will not let you disable anything that is
essential for Windows to work. You can run MSCONFIG
later (when things are working again) and re-enable
things one by one.

Good luck!

Regards,
Bill  

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