Hi Loy!

Get this program & install then run it as the modem is dialing-  it'll tell you what is holding the modem hostage:

http://www.dr-hoiby.com/WhoLockMe/index.php

From there you can decide the next course of action.

LT  ;^)



On Sat, 12 Mar 2005 11:21:28 -0600, Loy Pressley <[log in to unmask]> wrote:

>I have a friend with a Toshiba laptop who called me this morning
>with a problem with the modem.  The modem would not dial out and the
>error message was that the dialing software could not access the
>modem because it was in use by another device.  The modem has worked
>previously and no new devices have been installed.  We tried
>deleting the modem and reinstalling it but got the same error
>message.  The software is installing it on Com-3.  We tried the
>manual install and it would not let us select another port other
>than Com-3.  I think the problem is an IRQ conflict but I can't find
>where the IRQs are listed.  BTW, in Device Manager, it states there
>are no conflicts.
>
>Norton Anti-Virus says that there is a possible(?) clandestine
>script accessing the modem and but the Norton message does not give
>any directions on how to fix it.
>
>The operating system is WinXP.  The laptop operates at 2.4 GHz and
>there is at least a gig of ram and plenty of hard disk space.
>
>Could it be a virus causing this problem?  If so, what can we do
>about it? If not, what else could be causing this problem and what
>can we do to fix it.
>
>Thanks...
>
>Loy
>
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>              Mandrake Linux or Red Hat Linux CD sets along
>             with the OpenOffice CD...  at a great price!!!
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